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Q
How long does Family Code support last, and how can I change/cancel it?
A.Your support lasts for 30 days from the date you register a Family Code.
After 30 days, support will automatically expire, and no further support will be applied unless you re-enter a code.
Changing or Canceling Your Family Code
You can change or cancel your Family Code 24 hours after initial registration
To switch creators:
1. Go to the Creator Code entry menu
2. Remove your current code
3. Enter a new Creator Code
Important Notes
- Changes take effect only for purchases made after the update
- Previous purchases are not applied retroactively -
Q
What happens to Creator Points if I request a refund?
A.If you request a refund, any Creator Points generated from that purchase will be immediately reversed.
When an in-game purchase is refunded, the corresponding Creator Points that were credited to the creator will be automatically deducted and reclaimed by the system.
Important Note
- Abusive behavior—such as repeated or large-scale refunds intended to exploit the system or disrupt creators—may result in account restrictions in accordance with our policies. -
Q
Can I request benefits/rewards from a creator in exchange for support?
A.No. This is strictly prohibited.
The Creator Support system is designed for voluntary support, not transactional exchanges.
What’s Not Allowed:
You may not request or expect anything in return for your support, including:
- Cash refunds or “paybacks”
- Gifts or prizes
- Special favors such as playing together
Creators are also not obligated to provide any benefits in exchange for support.
FAQ
Total FAQ's found: 13